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Conditions of sales

Product

  • The tuque could slightly differ from the image (example the patterns not in the same place exactly)
  • The size may vary slightly depending on the fabric used.

Delivery

Metatuq will send the products ordered with Canada Post to the address indicated in the order confirmation by email. Shipping is free for all of Canada and $ 10 for the United States and France.

For a country other than those mentioned above, please contact us.

The preparation time for your order is approximately 3-4 working days. You will receive an email confirmation when the order is mailed to you, allow 2-4 business days to receive your order. Canada Post will leave the package in your mailbox.

Metatuq is not responsible for damages or costs arising from late delivery.

Return and refund

When you purchase online, it is hard to have a good feel for the products. The colors of the fabrics may be different due to display settings. We understand the concerns this may bring so we have a policy for this situation, explained down below:

Items purchased on Metatuq.com can be returned 14 days max after the delivery date. You can’t wear, alter, damage, wash articles before returning them.

EXCHANGE:

  • In the case of a product exchange, you have to cover the charges of delivery, except for Metatuq delivery errors.
  • Exchanges will be completed 5 days after receiving the item.

We will reimburse the shipping costs for defective products returned to us. However, we do not accept this responsibility until the item is received and confirmed to be in default. We will not reimburse shipping costs if the product returned and inspected is not in default.

Refund:

If you are not satisfied, please return the merchandise within 14 days from the receipt of your item.Provided that the goods have never been worn or washed and they are still labeled. The return costs are at your expense unless there is an order error or manufacturing defect. You will receive your refund within 5 to 10 business days of returning your package.

The refund will be made on the card used when ordering or to your PayPal account.

Household-care:

  • Wash items in cold water.
  • Dry items on low heat or just air dry them on hangers.
  • Do not soak them in hot water or bleach.
  • If using stain removers, first test a part of the fabric that is out of sight.